In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . So down to the self service. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Economy tickets are non-refundable, so you won't be able to get a refund. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Sit back and relax while we do the work. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. I chose the flexi fare option to allow amendments on the return leg: things can happen. Read 1 more review about Brittany Ferries. 32.8K. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Minimal space in the cabin but its Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. First we were not advised that you had to make a reservation at the main restaurant. Kind regardsLeah Brittany Ferries. You rock! Would have given 5* if the price had decreased. Its deplorable customer service. Recommended experiences in and around Portsmouth. How to Claim a Brittany Ferries Refund Fast. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Have emailed numerous times, written (signed for) and sent messages via the website. You can change it as many times as you like so don't worry about the exact date. Brittany Ferries offer different types of tickets to its customers. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. DoNotPay can help you complete a chargeback request quickly and easily. Every ship has a choice of accommodation to suit your budget. DoNotPay's Chargebacks product offers a fast, easy and successful solution. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Here are 8 tips for writing great reviews. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Cancellation charges apply according to different ticket types. View more details. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. It hadn't been cleaned. Tripadvisor performs checks on reviews. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. 52,385. Kind regardsAlison. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Overall it is a pleasant journey with somebody else doing the driving! I am not complaining about the crossing or the staff on board. We had a 4 berth cabin for two. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 381. These tickets require a 50% deposit at the time of booking, which is non-refundable. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Flexi 165. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Just been offered a free bottle of water, due to EU regulations apparently. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Any 'refund' will come off the final balance. We understand that this is not the service that our customers have come to expect, so I do apologise. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Review. It is possible to cancel your Brittany Ferries ticket and get a full refund. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. 125595. Is this your brand on Milled? Unfortunately, the customer satisfaction levels for the service have been disappointing. The shop was small but ok. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! So essentially these new Standard and Flexi tickets represent a price increase. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Is BF really so inflexible? Select the ticket you want to cancel and press the Cancel button.. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Review tags are currently only available for English language reviews. How is one supposed to contact this company? Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Back to driving thru France to Spain. Travel and Tourism. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Aug 10, 2022. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. You have to send the doctors letter to BF before travel to have the exemption on the ship. We had a 4 berth cabin for two. They do nothing, you have to ring and ring and ring, no answer. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Three weeks on and I still haven't managed to speak to somebody. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Review of Brittany Ferries. Kind regardsAlison Brittany Ferries. This makes it a convenient way to take your car on holiday with you. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. Valid for travel on all sailings to France and Spain. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Husband had a cooked lunchtime meal - very impressed. Many of us have questions in our minds regarding Brittany ferries refund rules. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Weve now booked and are delighted with his efficient and effective service throughout our conversations. I wouldn't use the shower. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Decided to try the Roscoff to Plymouth ferry for the very first time. Overall this was a much better I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. Carpet wasn't vacuumed. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. We have booked a return ferry crossing to Santander on a flexi ticket. . It was a far improvement over it's near sister ship Galicia. The ribs dry and stringy. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. In the case of Standard and Flexi tickets, you pay fewer . I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Then told they were fully booked. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Tripadvisor performs checks on reviews. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. Brittany Ferries . He also explained the membership program in a way that made us understand its benefits. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Get inspiration, tips and holiday competitions straight to your inbox! So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. (General Data Protection Regulation). View more details. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. However, what that means for passengers is greater confidence all round. read more. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Is that right or am I reading it wrong? " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Review tags are currently only available for English language reviews. We have Brittany Ferries bookings for late July (a Flexi ticket). Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Ask A8719VLandrewc about Brittany Ferries. I will read the page again so fear not. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Ferry Portsmouth to Santander. 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