Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. The request should only be made during the Shopee Guarantee Period. By the way. I'm sorry to hear you're receiving an error when trying to link a bank. If the system rejects it, there is no way for them to override it. Read also: Guides To Start Selling Products On Shopee Malaysia. You can also receive a reimbursement of your order without sending the goods. Show. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. In order to do so, go to the Order Details page and click Extend Shopee Guarantee. Yes, a Shopee Seller has the right to refuse a refund from its buyer. "Mr" or change the offending word and the order goes through fine. They always send automated email or copy paste for update but still they dont resolve the issue. If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. This content may be old or outdated. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. Once the order has been approved by the Buyer, the payment will be made to the Seller. But, they are all liars. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Visit the USPS Zip Code lookup website and enter your address. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. I am a Platinum Member and suddenly shopee suspended my account. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. Hence, he did not refund my money. He is still selling on Shopee. Ginee product management allow you upload products to all of your online stores from all marketplace just once! I cannot access my account. Full description of the business model (e.g. What happens if seller doesnt respond to refund request Shopee? Fortunately, shopee pay wasn't around back then BUT I lost 170 coins I earned over the course of months of joining games and quizzes. They also banned me without providing any proof of my violations. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. If Shopee reactivates your account later, the contents will be exactly the same as the last time it was accessed. did you'll get your money? I kept asking why and how that happened but still no reply until now. What will happen to my transfer will it arrive to my bank account? Our account is useless, so why would they stop us from deleting it? Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. Voucher abuse? This function is only available once per order. Your billing address format has to be exact. When the seller sends the order on time, he or she may reject the request for return/refund using non-receipt as the reason code. They cant even provide you with proof of your violations. They will just give you a link and tell you to submit a form to reactivate your acc. a few months ago. A copy of business license / SSM registration (if applicable). Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. My platinum tiered account also suffered the same fate. You can "appeal" but they won't even unsuspend my account. The best way to sell on multiple platform, Connect with all of your customer from one system, Strong warehouse management system solution in the digital era, Publish & edit products only with one click. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. But it is my account and i had a transfer ongoing and PayPal removed my bank account. consignment note, airway bill, and/or tracking number). How to unbanned Shopee account? Leave the Archive. I just had the same issue. Proof of product pre-ownership (e.g. You lost a customer today! A forum where Apple customers help each other with their products. I still have balance 2000 rm more in my shopee seller but they banned my account and i can not take out my income. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. casinos, betting shops, betting websites), Alcohol Establishment (i.e. Is this some kindof scam in their part? Now that I have read your story, I will no longer raise the issue to the DTI. Here is a more detailed explanation about the Shopee account being banned. But if you try it out it says: We're sorry We cannot process your request . If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Then click the " Return . Same experience with the CS named Dino.. he even hard-pressed buttons while I'm on hold and waiting on the line. 1999-2023 PayPal, Inc. All rights reserved. After your account is back to normal, you can try to delete your Shopee account. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. Let's teach them a lesson! After you login successfully, go to the Me tab. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-2','ezslot_11',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');In dealing with Shopee, only if one of the requirements are met and the Order Received button has not been pressed may you apply for reimbursement/return. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! They cant explain what were my violations. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. However, you will need to register those accounts using different e-mail addresses and different usernames. Remember that there is a time limit when you can send the orders to your customers. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. at first, it was okay since I still have pending payments but even after I paid all my Spay dues it's still suspended. I import the orders, update tracking, and feed our inventory. An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. What happened to your account now? To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. How to pay Spay? Ive read some of the articles having same issue. I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. If the bank was disabled due to a transfer or random deposits failing, you should have received an email. I have also remaining money in shopeepay. I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. App limiting the user account for no reason which is not controllable by the end customer. Very same situation here! Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. I thought of raising it to the DTI. Why is a transaction blocked for security reasons. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. Yesterday I've added a bank account to withdraw my funds. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. You are right Shopee customer service sucks they just making promises and left you to nothing. He is still selling on Shopee. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. Sorry, we are not able to process your request. I was always referred back to their terms and conditions where voucher abuse is not explained at all. (e.g., broken, scratched, dented). Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. Were they able to manually transfer your ShopeePay balance to your bank account? the user did have a hebburn.onmicrosoft.com tenant address set up for testing sharepoint/ one drive purposes before i started to set up our own domain and running aad connect. Sorry, we are not able to process your request. They refused to explain which vouchers were misused and how. Always get flagged for security reasons for us. File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account. any proposed solutions on the community forums. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. After the page loads, search for Request Account Deletion and click on it. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). Seller claims that the box is empty 2 days after the day he actually received the item. The tracking number of the order can be proved in this situation. Apple disclaims any and all liability for the acts, And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. 1. Report to CS totally cannot help. pubs, nightclubs), Dating/Escort Services (i.e. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. "Mr" or change the offending word and the order goes through fine. I got the same situation. Browse on your Shopee app and look for the . Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. I got ban yesterday. I went as far as filing a complaint witht the DTI Philippines. Any update on you? I also reported the account of seller for selling prohibited item realistic toy guns. Its faster way to helps you profit! Please try again later, Re: Sorry, we are not able to process your request. Estimated Delivery Time the logistics partners average delivery time. They can't even explain the specific reason how the violation occurred. But now when i try to link the same bank account, I get the above error. & snap!, without any warnings and recourse, effectively a 1-strike ban. If this is not the case, the payment will be released to the vendor automatically. Then download the Shopee app in the emulator you have downloaded. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. Sorry, we are not able to process your request. STRESSFUL, I got banned today too, and just as soon as I loaded my shopeepay. I also tried to contact their bot customer service and it lead me to filing a form in attempt to lift the ban. I hate it I also have money left in there. By browsing this website, you consent to the use of cookies. After that, you need to fill out the reason for your account deletion. Starting from the ShopeePay balance, transaction list, account age, etc. Visit the USPS Zip Code lookup website and enter your address. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. Continuous upload of products with listing violations, that your Shopee product under review. March 21, 2022. Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. Please try again later plz give me any solution thank u. Agree ! but then again even after I paid it suspension wasn't lifted. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. ). How to Create Shopee Seller Account: Start Earning! My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. You can handle multiple stores from all marketplace just by single dashboard. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). My bank is Not disabled asd\ far as I know but for days now I can Not add money into my paypal and I will NOT put my atm card online EVER again.so I have no use for Paypal if I can't ..use it. For genuine grounds, the seller wishes to refuse the buyers request. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. Share your photos and videos with others to prove the truth of your words. That was alot of effort to raise it to the DTI. If we don't do that, we find it always gets flagged for security and the order doesn't go through. I know since I was also a victim of it more than a year ago. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. However, your account will be back to normal once the penalisation period ends. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". Asking why refund request by buyer . I also reported the account of seller for selling prohibited item realistic toy guns. Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. My seller account was banned .Today received email notification that buyer request refund. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. Worst, I received an email from Shopee suspending my account. Part of their initial requirement to appeal is to submit 1 valid govt ID. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. passport, NRIC, student ID, work ID). supplier invoice, receipts, etc) if your product is under review Shopee. Always get flagged for security reasons for us. Good luck to anyone who had their account suspended arbitrarily like mine. Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. (e.g., wrong color, size, or product), Your parcel is damaged. Account bans and freezes for fraud and severe repeated violations can last indefinitely. Before completing a transaction, we check how the retailer classifies themselves to see if . In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. Step 3: Scroll down to the bottom of the Order Details page . Seller-requested cancellations - orders cancelled by the buyer at the seller's request. Please can someone help me. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . How is this legal? I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? Had a lot of coins and seller balance and outstanding orders as well. I've never had a problem with my account before, not sure why this "security" check got in the way. We're going around circles and up until now they don't have a resolution. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. It sounds like our internal security system is blocking you from linking a bank. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. 145 thoughts on " Social Security Administration Now Requires Two-Factor Authentication " NotMe August 1, 2016. If so, how can I reach them because I have the same concern. Save time, save cost, save energy, join Ginee Now! I have to pay for the month of May and my account is Restricted. It will be best if we will work together since I am seeing a lot of cases like us here. provided; every potential issue may involve several factors not detailed in the conversations ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. Your billing address format has to be exact. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. Account deletion requests are subject to approval. Hi may I ask have solved the problem? We have exact same situation. After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. only. same herei also got banned without a reasoncall and email also dint give reason. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. I never encountered it in the first year or so of dropshipping. Please help how to add US Bank Account with Payoneer? Please someone make this transfer as I asked in Message us option. Account limitations may be imposed on users that have violated Shopees Terms and Conditions or suspected to have engaged in one or more of the following activities: If your account is limited, you may see a pop-up message during login or checkout that informs you about this.
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